Tk11 radio Privacy Policy — Your data is completely safe with us

Tk11 radio (referred to as "we", "us", or "the Platform") takes your privacy very seriously. This Privacy Policy applies to all users of our website and mobile application.

This policy explains in detail — what types of information we collect, why and how we use it, how long we retain it, and what rights you have over your data. By creating an account or using tk11 radio, you are considered to have accepted this Privacy Policy.

Our platform is built for users in Bangladesh, but this policy follows international data protection standards to ensure your information stays fully secure.

Tk11 radio only collects information that is necessary to provide and improve our services. A detailed breakdown of data types and their purposes is provided below.

We only collect information we actually need. Every piece of data we gather has a specific purpose, detailed in the sections below.

Tk11 radio uses your data only for the specific purposes outlined below. It is never used for anything beyond what is stated here.

• Account Management: Creating and maintaining your profile, verifying your login, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals securely and detecting fraudulent transactions.
• Customer Support: Providing prompt and effective resolution of your questions and complaints.
• Legal Obligations: Complying with KYC, Anti-Money Laundering (AML), and responsible betting regulations.
• Service Improvement: Analysing data to make your experience smoother and more enjoyable.
• Marketing Communications: Keeping you informed about promotions and bonus offers, with your consent.
• Security Monitoring: Maintaining platform security and identifying suspicious activity.

Tk11 radio stores your data with the highest level of security. The key features of our security infrastructure are outlined below.

• SSL/TLS Encryption: Every data exchange on the site is protected with 256-bit SSL encryption.
• Data Centre Security: Our servers are hosted in data centers secured with both physical and digital safeguards.
• Access Control: Only authorized personnel can access your data, and only when necessary.
• Regular Security Audits: Our systems are regularly tested by independent third-party security experts.
• Incident Response: In the event of a security breach, affected users will be notified within 72 hours.

Retention Period: All data is retained for as long as your account remains active. Following account closure, certain information may be kept for up to 5 years to meet legal obligations. After that period, your data is permanently deleted.

Tk11 radio never sells your data. However, limited information may be shared with trusted partners solely to deliver our services.

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Identity Verification Service: Identity information is shared with licensed verification providers for the KYC process.
• Legal Authorities: Relevant information is disclosed to the appropriate authorities when required by a court order or legal investigation.
• Analytics Services: Anonymous usage data is sent to analytics tools to measure site performance.

Tk11 radio uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring site security. Disabling them may cause the site to not function properly.
• Performance Cookies: To understand which sections of the site are used most. All data is fully anonymised.
• Functionality Cookies: To remember your preferred language and settings.
• Marketing Cookies: To show you relevant offers based on your preferences. These are never used without your consent.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Tk11 radio believes every user should have full control over their own data. Your rights are outlined below.

To exercise any of these rights, email our support team. Requests are typically responded to within 30 days.

Tk11 radio is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

Age verification is mandatory at registration. If we discover that an account has been created by a minor, it will be closed immediately and all associated data will be deleted.

Tk11 radio may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below.

• For major changes, you will be notified by email at least 14 days in advance.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the site after any updates constitutes acceptance of the revised policy.
• If you do not agree to the updated policy, you always have the option to close your account.

To view a copy of a previous version of this policy, please contact our support team.

Contact us for any questions, requests, or complaints regarding our Privacy Policy. We typically respond within 24 to 48 hours.

We respect your privacy and handle all requests with the attention they deserve.