Tk11 radio Terms & Conditions — Complete & Transparent Rules

By using the tk11 radio website or mobile application (hereinafter referred to as "we", "the platform", or "the site"), you are deemed to have fully accepted these terms and conditions. If you do not agree, please do not use our site or app.

These terms and conditions form a legally binding agreement between you and tk11 radio. The agreement takes effect from the moment you register your account and remains in force until your account is closed.

Our services are available only to individuals who are legally eligible to participate in online betting. It is your responsibility to ensure that online betting is permitted in your jurisdiction.

To open an account with tk11 radio, you must meet the following requirements. We reserve the right to close your account at any time if any of these conditions are breached.

• You must be at least 18 years of age. Providing a false date of birth during registration is strictly prohibited.
• Each person may register only one account. If multiple accounts are found under the same individual, all accounts will be closed.
• The name, address, phone number, and email provided at registration must be accurate and kept up to date.
• Creating an account using another person's identity is strictly prohibited and is a punishable offence.
• After registration, you will need to submit the required documents as part of the identity verification (KYC) process.

KYC verification typically requires a copy of your National ID (NID), passport, or driving licence. Withdrawal limits may apply until verification is complete.

Deposits and withdrawals on tk11 radio are completely transparent. Full details on the process are outlined below.

Deposit Rules:

• The minimum deposit amount is ৳100 (one hundred BDT).
• Deposits can be made via Mobile Pay, Nagad, Rocket, and bank transfer.
• Deposits are generally credited to your account within 5 to 15 minutes.
• You may only deposit from a payment account registered in your own name.
• Deposits from third-party accounts are not permitted, and any such transactions will be reversed.

Withdrawal Policy:

• The minimum withdrawal amount is ৳500 (five hundred BDT).
• Withdrawal requests are typically processed within 1 to 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be held pending completion of KYC verification.
• Withdrawals may be placed on hold pending the completion of an investigation into suspicious activity.

Bonuses and promotions on tk11 radio are designed exclusively for our members. Each bonus comes with specific terms and conditions that must be met.

• The welcome bonus is available to new members only and applies once on the first deposit.
• Bonus funds cannot be withdrawn directly — the applicable wagering requirements must be met first.
• Bonus wagering requirements are typically 10x to 30x the bonus amount.
• Each bonus has a set validity period — any unused bonus will expire once this period ends.
• Tk11 radio reserves the right to cancel any bonus if abuse is suspected.
• Two members of the same household cannot claim the same type of bonus at the same time.

Each promo code and voucher is subject to its own terms and conditions. Codes are case-sensitive, so enter them exactly as shown. Expired codes cannot be used under any circumstances.

All members must follow the rules below when betting on tk11 radio. These rules apply equally to everyone.

• Once a bet is placed, it generally cannot be cancelled — a cash-out option may be available in certain cases.
• If a delay in bet confirmation is caused by an odds change, you will be given the option to accept the new odds or cancel the bet.
• If a match is cancelled or postponed, the stake for that bet will be refunded. Special rules apply to accumulator bets.
• Tk11 radio is not liable for any missed bets resulting from connection issues during live betting.
• Tk11 radio reserves the right to void any bets placed at obviously incorrect odds.
• We reserve the right to set and adjust maximum bet limits at any time.

The following activities are strictly prohibited on tk11 radio. Violations may result in permanent account termination and forfeiture of all balances.

• Involvement in match-fixing or manipulation of results.
• Creating multiple accounts to exploit the bonus system.
• Placing bets using automated bots or software.
• Using funds from illegal sources (money laundering).
• Attempting to gain unauthorized access to another member's account.
• Exploiting platform vulnerabilities or bugs for personal gain.
• Providing false information to mislead customer support.

If we suspect a member is involved in any of the above activities, we reserve the right to temporarily suspend the account while an investigation is underway. If the investigation confirms wrongdoing, legal action may also be taken.

Either tk11 radio or the member may initiate account closure. The detailed rules governing this process are outlined below.

On behalf of the member: You can close your account at any time by contacting our support team via email or live chat. Please withdraw any remaining balance before closing. Any active bonus will be forfeited upon account closure.

On behalf of tk11 radio: In the event of a rule violation, we may suspend or close your account without prior notice. Access to your balance may be restricted during a suspension. Contact our support team to find out the reason for any account closure.

Tk11 radio believes betting should be a form of entertainment — not a source of income. We encourage all members to bet responsibly and with full awareness.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: You have the option to exclude yourself from betting for a set period of time.
• Cooling-Off Period: If you need a break, you can pause your account for anywhere between 24 hours and 30 days.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

If you feel that betting is having a negative impact on your life, contact our support team right away. We'll guide you toward the right support.

Tk11 radio is committed to maintaining a fair and transparent relationship with all members. If you have a dispute or complaint, please follow the process outlined below.

1. Start by contacting our support team directly via live chat or email.
2. Our support team will provide an initial response and begin investigating within 48 hours.
3. Complex matters will be reviewed at senior management level.
4. A final decision will be communicated by email — typically within 5 to 7 business days.

In all matters, the decision of tk11 radio shall be considered final. That said, we are committed to making decisions that are always fair and reasonable.

Tk11 radio reserves the right to amend these terms and conditions, in part or in full, at any time. The following rules apply to any such changes.

• For significant changes, members will be notified at least 7 days in advance via email or site notification.
• Minor changes may take effect immediately.
• Continuing to use the site after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you always have the option to close your account.

The date of the latest update is shown at the top of this page. If you have any questions, reach out to our support team — we're always here to help.